Terms of Service — MARF Site Manager

Please read these Terms carefully before subscribing to or using MARF Site Manager. By creating an account or accessing the Platform, the Customer agrees to be bound by these Terms.

1. Acceptance of Terms

These Terms of Service ("Terms") govern access to and use of MARF Site Manager (the "Platform") by the company that creates an account ("Customer", "you") and its authorised users. By signing up, starting a trial, or using the Platform, the Customer confirms it has authority to bind the business on whose behalf it is acting, and agrees to these Terms and our Privacy Policy. These Terms are governed by the laws of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

2. Description of Service

MARF is a multi-tenant SaaS platform for construction workforce and site management, covering:

Timesheets, overtime tracking and approval workflow
QR/GPS site check-in and check-out
Certifications, training matrix and expiry alerts
Incident and near-miss reporting, including RIDDOR flagging
Plant and equipment inspection checklists
Document library, versioning and digital signing
Look-ahead programmes, drawings, leave management, financials and supplier records
A companion Android app for site-based users
A GDPR toolkit — configurable retention, Subject Access Request export, and erasure workflow

3. Controller / Processor Relationship

As between the Customer and MARF, the Customer is the data controller for all personal data of its employees, subcontractors and site personnel entered into the Platform. MARF acts as the Customer's data processor and processes that data only on the Customer's documented instructions, as further described in our Privacy Policy and, on request, a Data Processing Agreement. The Customer is responsible for having a lawful basis to process its workers' data and for meeting its own obligations under UK GDPR, the Data Protection Act 2018, and any sector-specific rules (HMRC, RIDDOR, CDM 2015, etc.).

4. Subscription, Billing and Trial

MARF is billed per active seat: £12/seat/month or £120/seat/year, processed by Stripe. New accounts receive a 14-day free trial (up to 5 seats) with no payment method required. Adding a payment method at any point starts the applicable billing cycle; nothing is charged automatically when the trial ends unless a payment method has been added. Subscriptions can be managed, changed, or cancelled at any time via the in-app Stripe-hosted Billing Portal — cancellation takes effect at the end of the then-current billing period. Seat limits are enforced at invite, acceptance, direct user creation, and bulk import; exceeding the limit requires adding seats via the Billing Portal.

5. Acceptable Use

The Customer and its users must not:

Attempt to access another company's data, or circumvent the Platform's tenant isolation
Reverse engineer, decompile, or resell access to the Platform without written agreement
Use the Platform to store or transmit unlawful content, or in a way that breaches applicable health and safety, employment or data protection law
Interfere with the Platform's operation, security, or attempt unauthorised access to any account

6. Customer Responsibilities

Accuracy of data entered into the Platform, including safety-critical records such as certifications, incident reports and plant checklists
Safeguarding user credentials and promptly deactivating users who leave the business
Configuring GDPR retention settings appropriate to the Customer's own legal obligations
Meeting statutory reporting obligations (e.g. RIDDOR) — MARF's incident flagging assists this process but does not submit reports to HSE on the Customer's behalf
Maintaining its own backups of data it considers critical, in addition to MARF's own retention

7. Safety & Compliance Disclaimer

Important: MARF is a record-keeping and workflow tool. It does not replace competent health and safety advice, does not itself constitute compliance with CDM 2015, RIDDOR, or any other statutory scheme, and does not submit statutory reports to any regulator automatically. Certification expiry alerts and incident-flagging features are aids, not guarantees — the Customer remains solely responsible for its statutory health and safety and employment obligations.

8. Intellectual Property

All intellectual property rights in the Platform — including software, design and branding — are owned by or licensed to MARF. Subject to these Terms and active subscription payment, MARF grants the Customer a limited, non-exclusive, non-transferable licence to access and use the Platform for its internal business purposes. The Customer retains all rights to the operational data it enters.

9. Disclaimers and Limitation of Liability

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose. To the maximum extent permitted by law, MARF's aggregate liability arising from or related to these Terms shall not exceed the fees paid by the Customer in the 12 months preceding the claim. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under English law.

10. Service Availability

We aim to keep the Platform available at all reasonable times but do not currently offer a contractual uptime SLA. Planned maintenance will be communicated where practical. The mobile app supports offline data capture for core site workflows, syncing once connectivity is restored.

11. Changes and Termination

We may update the Platform or these Terms from time to time; material changes will be reflected by an updated "Last updated" date above. Continued use after a change constitutes acceptance. Either party may terminate a subscription per the billing terms above. On termination, the Customer's data is retained per the configured (or default) GDPR retention windows and is available for export on request during that period.

Questions about these Terms?

Draft notice: this page is a detailed working draft, not a solicitor-reviewed legal document. Confirm the registered company details, review liability caps against actual insurance cover, and get it signed off by a solicitor before relying on it for a public launch.